We aim to provide consumers with genuine and useful customer reviews on the companies and products we list and compare. This is to help users make more informed decisions.
We welcome both positive and negative reviews, provided they are relevant, respectful and based on real experiences.
How we moderate reviews
We may remove, reject or edit reviews that:
- contain offensive, abusive, defamatory or inappropriate language;
- include personal information, such as phone numbers, addresses or account details;
- are suspected to be fake, misleading or not based on a genuine experience;
- contain spam, promotional content or links to third-party websites;
- relate to the wrong company, product or service; or
- breach applicable laws or our website terms.
What we do not do
- We do not remove reviews simply because they are negative.
- Companies cannot pay to have reviews removed or changed.
- Commercial relationships do not influence how reviews are moderated.
Verification
Where appropriate, we may take reasonable steps to verify that a review relates to a genuine customer or experience.
Editorial rights
We may make minor edits to reviews for spelling, grammar, formatting or privacy reasons, provided the meaning of the review is not changed.
Concerns about a review
If you believe a review is inaccurate, fake or breaches this policy, please contact us and we will investigate.
Our goal is to maintain a website platform that is fair, transparent and useful for consumers and businesses alike.